Privacy policy
Last updated: September 15, 2025
This Privacy Policy describes how Seyden Limited (trading as KWERKS, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website and services (the “Services”). The Services are hosted by Shopify, which enables us to operate our online store.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how we collect, use, and disclose your personal information.
Personal Information We Collect
We may collect or process the following types of personal information:
Contact details: name, billing/shipping address, phone number, email address.
Payment information: payment method details (processed securely by our payment providers).
Account information: username, password, preferences.
Transaction details: items viewed, purchased, returned, exchanged.
Communications: messages and enquiries you send us.
Device and usage data: IP address, browser type, device identifiers, and how you use our website.
Sources of Personal Information
We collect personal information from:
Directly from you (placing an order, creating an account, contacting us).
Automatically (through cookies and browsing activity on our website).
Service providers (such as Shopify and payment processors).
How We Use Your Personal Information
We use your personal information to:
Provide and fulfil your orders.
Process payments, returns, and refunds.
Communicate with you (e.g. order updates, customer service).
Send marketing communications (with your consent).
Improve our website and services.
Detect and prevent fraud.
Comply with legal and regulatory requirements.
Cookies and Similar Technologies
We use cookies and similar technologies to:
Ensure our website and checkout function correctly (essential cookies).
Analyse traffic and usage (analytics cookies).
Provide relevant marketing and measure advertising performance (marketing cookies).
When you first visit our website, you will see a cookie banner where you can accept or decline non-essential cookies. You can change your preferences at any time via Cookie Settings in the footer or through your browser.
For more detail, please see our Cookie Policy.
How We Share Your Information
We only share personal information where necessary to operate our business, including:
With Shopify, our website hosting provider.
With payment providers, to securely process your transactions.
With delivery and fulfilment partners, to ship your orders.
With marketing and analytics services, if you consent to non-essential cookies.
Where required by law or to protect our business and customers.
We do not sell your personal information.
Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide us with their platform. To learn how Shopify uses your data, please see:
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Privacy Portal: https://privacy.shopify.com/
Children’s Data
Our Services are not directed to children, and we do not knowingly collect information from anyone under 18.
Your Rights
Under UK data protection law, you have rights including:
Access to the personal data we hold about you.
Correction of inaccurate or incomplete data.
Erasure of your personal data (in certain circumstances).
Restriction or objection to processing.
Withdrawal of consent (for marketing or cookies).
You can exercise these rights by contacting us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Security and Retention
We take reasonable steps to protect your data, but no system is completely secure. We keep personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will appear here with a new “last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Seyden Limited (trading as KWERKS)
Email: enquiries@kwerks.co.uk
Address: 1-3 St. Ann's Place, Pellon Lane, Halifax, England, HX1 5RB
Seyden Limited is the data controller of your personal information.